Privacy Policy for Relentless Healthcare Performance Advisors LLC DBA The Medical Assistant Expert
Last Updated on December 15, 2024

At Relentless Healthcare Performance Advisors LLC, doing business as The Medical Assistant Expert ("Company," "We," "Our," or "Us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information of visitors to our website at www.themaexpert.net ("Website"). By using the Website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect various types of personal information to provide and improve our services. The personal information we may collect includes:

• Personally Identifiable Information (PII):
  This includes details such as your name, email address, mailing address, billing information, phone number, and any other information you provide when purchasing products or services, subscribing to our newsletter, or contacting us through our forms.

• Non-Personally Identifiable Information (Non-PII):
  This includes information automatically collected through tracking technologies such as cookies, such as your IP address, browser type, and device type.

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2. How We Collect Information

We collect your information through the following methods:

• When you make a purchase or sign up for a service:
  We collect personal details such as name, email address, and billing information when you purchase products or services through our website.

• When you contact us:
  If you send us a message using our contact form, we may collect personal information such as your name, email address, and message content.

• When you subscribe to our newsletter:
  We collect your email address when you subscribe to our newsletters or email lists.

• Through cookies and tracking technologies:
  Our website may use cookies, web beacons, or similar tracking technologies to collect information about your usage of the Website. This data helps us improve the functionality of the site, track user preferences, and serve relevant advertising.

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3. Why We Collect Personal Information

We collect personal information for the following reasons:

• To provide our services and products to you, including processing your orders, providing customer support, and delivering digital products.

• To communicate with you about your purchases, subscriptions, or inquiries.

• To send marketing communications, newsletters, promotions, and updates regarding our services, products, and special offers that may be of interest to you.

• To enhance our website, services, and customer experience by analyzing usage data.

• To comply with legal obligations and protect against fraud or unlawful activities.

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4. How We Store, Use, Share, and Disclose Personal Information

• Storage:
  We store your personal information on secure servers and only for as long as necessary to provide our services or as required by law. We implement reasonable physical, technical, and administrative safeguards to protect your personal information.

• Use:
  We use your information to fulfill orders, respond to inquiries, communicate with you, and provide you with relevant marketing content or services.

• Sharing:
  We do not share your personal information with third parties, except for the following situations:

  • With service providers who help us operate our website, process payments, or send communications (e.g., payment processors, email marketing platforms).

  • With third-party analytics services (e.g., Google Analytics) that help us understand website traffic and user behavior.

  • When required by law or legal process, such as a court order or subpoena.

  • To protect the safety, rights, or property of the Company or others.

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5. How We Communicate with You

We may communicate with you via the following methods:

• Email: For order confirmations, customer support, promotional materials, and updates on products or services.

• Text messages: If you’ve opted in, we may use text messages for order updates or marketing communications.

• Chat messaging: If you use our live chat feature, we may communicate with you through chat for customer support or service-related questions.

You can opt-out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly. You can also opt-out of receiving text messages by replying with "STOP."

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6. Use of Cookies and Other Tracking Tools

Our website uses cookies and similar tracking technologies for the following purposes:

• Cookies: Small text files stored on your device that help us remember your preferences, track user behavior, and analyze web traffic.

• Web Beacons: Small graphic images that help us monitor the usage of the Website.

We use cookies to improve your browsing experience, track user preferences, and serve personalized content or advertising. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but please note that some features of the Website may not function properly without them.

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7. Third-Party Services

We use third-party services, such as Google Analytics, to track usage and improve our website. These services may use cookies or other tracking technologies and have their own privacy policies. We are not responsible for the practices of third-party websites or services.

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8. Withdrawing Consent and Changing Your Information

You have the right to withdraw your consent for the collection of your personal information at any time. To withdraw consent, you may contact us directly, and we will stop collecting or using your information.

To update or delete your information, you may contact us, and we will promptly respond to your request.

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9. Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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10. Questions and Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to update your information or withdraw your consent, please contact us at:

Relentless Healthcare Performance Advisors LLC
Email: contact@themaexpert.net
Phone: 678-310-7698
Address: 1500 Chestnut Street #2841 Philadelphia PA 19102

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11. Website Hosting and Third-Party Services

Our website is hosted by Wix, a third-party service provider that provides us with the platform to run and manage our website. When you use our Website, some data may be collected by Wix as part of their website hosting services. Wix may collect information such as your IP address, browser type, and other technical data to optimize the performance of the Website and ensure a secure browsing experience.

Wix has its own privacy policy, and we recommend that you review their terms to understand how they handle your data. You can access Wix's Privacy Policy here: https://www.wix.com/about/privacy.