Terms of Use for Relentless Healthcare Performance Advisors LLC DBA The Medical Assistant Expert
Last Updated on December 15, 2024

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1. Acceptance of Terms
By accessing or using the website located at www.themaexpert.net ("Website"), you agree to be bound by these Terms of Use ("Terms") and the accompanying Privacy Policy. If you do not agree to these Terms, please do not use the Website.

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2. General Information
Relentless Healthcare Performance Advisors LLC, doing business as The Medical Assistant Expert ("Company," "We," "Our," or "Us"), is a healthcare consulting, business consulting, and professional development education company. Our services include coaching, mentoring, group events, and consulting, along with the sale of physical products such as professional development books, digital products, and branding items. We also offer membership and subscription services.

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3. Eligibility
You must be at least 18 years of age to use our Website and purchase products or services. Our services and products are available worldwide, and there are no geographical restrictions to access the Website.

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4. User Responsibilities and Conduct
You agree to:

• Provide accurate and complete information when using the Website or purchasing products and services.

• Ensure the security of any account or login credentials you create.

• Not engage in any conduct that is unlawful, harmful, or infringes on our intellectual property rights.

• Not provide false or misleading information.

You are responsible for ensuring the accuracy of any personal information you provide, including email and contact details. Failure to do so may result in undeliverable orders or services, for which we are not liable.

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5. Intellectual Property
All content on the Website, including images, text, videos, designs, logos, trademarks, and service marks, are the property of The Medical Assistant Expert or our licensors. You may not copy, reproduce, distribute, or modify any content from this Website without express written permission from the Company.

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6. Products and Services

• Physical Products: We offer physical products such as professional development books, branding items (e.g., t-shirts, notebooks, pens).

• Digital Products: We offer digital products such as ebooks, online courses, and downloadable content.

• Services: We offer coaching, mentoring, group events, and consulting services.

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7. Digital Products and Refund Policy
All digital products are final sale and non-refundable. Once a digital product is purchased, you are granted access to it, and we do not issue refunds under any circumstances.

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8. Membership and Subscription Services
By subscribing to our membership or subscription services, you agree to the terms of the service outlined at the time of subscription. These services are subject to automatic renewal unless canceled in accordance with the cancellation policy.

 

9. Product Reviews
We may ask you to leave reviews for our products and services. By submitting a review, you agree to provide accurate, honest, and non-offensive feedback. We reserve the right to reject any reviews that do not adhere to these guidelines.

 

10. Limitations of Liability
The Company will not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or the products/services offered. We make no guarantees regarding the outcomes of any coaching, mentoring, or educational services.

 

11. Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter through mediation before seeking legal action. Any legal actions will be governed by the laws of the State of Georgia.

 

12. Termination of Access
We reserve the right to terminate or suspend your access to the Website and services at our sole discretion if you violate these Terms. Upon termination, you must cease using our products and services and destroy any copies of our content in your possession.

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13. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. By using the Website, you agree to the terms of our Privacy Policy.

 

14. Changes to Terms
The Company reserves the right to modify these Terms at any time. Changes will be posted on the Website, and it is your responsibility to review the Terms periodically for updates. By continuing to use the Website after changes are posted, you accept those changes.

 

15. Contact Information
If you have any questions regarding these Terms, please contact us at contact@themaexpert.net.

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16. Copyright Infringement Process

If we determine that any content on our Website infringes upon the intellectual property rights of others, we will take the following steps:

1. Notification and Investigation:
   Upon receiving a valid copyright infringement notice, we will promptly investigate the matter. We may temporarily remove the alleged infringing content or restrict access to it while we conduct a review.

2. User Notification:
   If content is removed or access is restricted, the user who uploaded or posted the content will be notified of the removal. They will be provided with the details of the complaint and be given an opportunity to submit a counter-notice if they believe the content was removed incorrectly.

3. Counter-Notice:
   If you believe that your content was removed in error or that you have the right to use the content, you may submit a counter-notice with the following information:

   • A description of the content that was removed or to which access was disabled.

   • A statement under penalty of perjury that you believe the content was removed due to a mistake or misidentification.

   • Your contact information and a statement that you consent to the jurisdiction of the relevant court.

4. Repeated Infringement:
   If we receive multiple notices of infringement from the same user or account, we reserve the right to suspend or terminate that user's access to the Website and related services, as we see fit. Repeated infringement may result in the permanent removal of your account.

5. Cooperation with Legal Authorities:
   We may take further action if necessary, including cooperating with legal authorities, in cases of repeated or serious infringement. In such cases, we will comply with applicable laws and provide the necessary information to the relevant authorities.